The Secret to Building Delightful Tech Products

In my experience building products at companies like Google, Spotify, and Microsoft, I’ve learned one powerful truth: the most loved products aren’t just useful—they’re emotionally resonant. They spark joy, create meaningful connections, and leave lasting impressions. That’s what I call Product Delight.

In this talk, I’ll introduce the Delight Framework I’ve developed to help product teams go beyond functional features and create moments of deep delight. I’ll share how to uncover emotional motivators, design for both functional and emotional needs, and move beyond the “nice-to-have” mindset—making delight a core product strategy.